TaxSlayer software 1099-R glitch FAQs

Technology

Hardware & Software

NTSC

Tax-Aide National Technology & Security Committee

😵‍💫 Confused by all those passwords?

Check this NTTC video to put them into perspective! 👏

For those of you who would like more information

about your Chomebook watch this video

Chromebook (hardware)

👍C01 Chromebook Battery (NTSC)

How to Fix a Corrupted Crypto Home - aka Power Wash (version 1, NY2)

Chromebook System Reset - aka Power Wash (version 2, FL1)

C10 How to Store Acer Chromebooks at End of Tax Season (NTSC)

NTSC Google Chrome OS & Chromebook Videos (NTSC) - some videos may no longer be available

Setting Up a Second Chromebook Monitor (W)

Chrome (software)

Chromebook Tip Sheets

Miscellaneous Chromebook Tips (LC)

C02 Chromebook Keyboard Shortcuts (NTSC)

Westchester Quickref - Using Chrome Remote Desktop (LC)

G01 Chrome Remote Desktop (NTSC)

📹 Chrome Remote Desktop - NTSC Presentation video

Chrome Remote Desktop - NTSC Presentation

Accounts (Chrome, Google, Link & Learn, TSO)

GW01 How to Change Recovery Email and Phone in Google Accounts (NTSC)

VP01 Change Your Portal Password

VP01 Update Your Portal Email Address

👍C11 Chromebook Accounts, Signing in, Adding and Removing Users (NTSC)

📹 GW01 How to Change Recovery Email and Phone in Google Accounts - NTSC video

📹 How To Change The Recovery Email and Phone in Google Accounts - Slide Presentation - NTSC video

📹 Chromebook Password Reset aka What To Do If You Forgot Your Password - NTSC video

📹 Setting Reset Recovery Information - NTSC video (for automated password reset)

👍Managing AARP Tax-Aide Accounts and Passwords - password cribsheet

Google Drive

Google Shared Drive vs Shared Folder (LC)

Replacing Files on Google Drive (LC)

GW02 How to Move Files From One Google Drive Account to Another (NTSC)

GW03 Giving Google Drive Links Human Readable Names (NTSC)

Google Voice

Westchester Sites Google Voice Accounts (LC)

GV00 Google Voice FAQ's - NTSC

GV02 Intro to Google Voice 2022 - NTSC

GV05 Comprehensive Google Voice Setup - NTSC

📹 How to add an Existing Google Voice Account to your Chromebook - NTSC video

Google Groups

Using Google Groups (LC)

How to Create a Google Account With Your Current email Address (LC)

Joining Google Groups Using an email Other Than Gmail (LC)

How to associate a non-Google account your existing Google Account(LC)

More About Google Groups (LC) - how to prevent or allow inclusion in groups

Gmail

Encrypting free gmail emails (LC)

Google Meet

GM01 How Share your screen in Google Meet (NTSC)

GM02 Google Meet General Information (NTSC)

GA09 Sharing Premium Account Calendar (NTSC)

GA10 Recording Google Meets - Video File Management (NTSC)

Original/Older Google Meet Documents (AARP)

Network/Routers

C12 Chromebook Connection to a Wireless Network - a Basic Guide - NTSC

👍Westchester Captive Portal Bypass Procedures - Connecting Routers to a Public WiFi (LC)

Westchester H70 Tenda F3 Router Setup Guide (LC)

Westchester R10 Tenda AC21 Router Setup Guide (LC)

R16 Cudy TR1200 Router Setup Guide (NTSC)

Changing the Tenda AC2100 Model AC21 from WISP to an Ethernet Connection (LC)

⚠️ Printers/Scanners ⚠️

🔥 Westchester Printer Maintenance, Supplies and Troubleshooting (LC)

📹 Brother HL-L2370DW - Changing the Toner - Brother video

P03 Brother HL-L2370DW Toner Reset Instructions - NTSC

📹 Brother HL-L2370DW - Toner Reset Instructions - GraceWorkz video

P09 Brother HL-2370DW Replacing Cartridge/Drum Procedure - NTSC

📹 Brother HL-L2370DW - Install Drum and Toner - Brother video

📹 Brother HL-L2370DW - How To Reset The Drum Counter - Brother video

📹 Brother HL-L2370DW - How To Clear Paper Jams Like a Pro - Brother video

Chromebook Printer Installation Guide (LC)

👍P02 Brother HL-L2370DW Printer - Quick Initial Config (NTSC)

Adding a Second Tax-Aide Printer (LC)

Disable Deep Sleep on the Brother Printer (LC)

Brother HL-L2370 DW User's Guide (Brother)

Scanner Info from WD

Other Resources

AARP Technology Library Table of Contents - with links (NTSC)

📂 AARP Portal Library "Blue" Technology Folder ( NTSC)

TaxSlayer Online aka TSO

TaxSlayer VITA/TCE Blog (TSO)

TaxSlayer Pro Online Support Guide (IRS, TaxSlayer)

T03 Setup Guide for TaxSlayer Pro Online (NTSC)

T04 TaxSlayer Software - Transmitting Returns, Handling Rejected Returns, and Reconciling Returns - (NTSC)

Support

MI01 - Technology Trouble Tickets (Zendesk) - NTSC

ZenDesk (formerly OneSupport) Request Escalation (LC)

Westchester Site Tech Review (LC)

Document Source Legend - TA = Tax-Aide NTTC = Portal Red/NTTC Training & Tax Law NTSC = Portal Blue/NTSC Technology Folder IRS = Internal Revenue Service SSA = Social Security Admin

Legend cont'd - TS = TaxSlayer NYS = NY State CT = Connecticut NJ = New Jersey

Legend cont'd - W=Westchester GM=George Morrow LC=Loretta Crew BH=Ben Hunter

Page updated

Google Sites

Report abuse