First Annual TA YE Picnic May 2026

Technology

Hardware & Software

Connect to Print Tax Payer Document

NTSC

Tax-Aide National Technology & Security Committee

Confused by all those passwords?

Check this NTTC video to put them into perspective!

Westchester TaxAide Landscape - chart of all systems involved in TaxAide and from which devices they may be accessed

Tip Sheet Folder (NTSC)

Tip Sheet Index (NTSC)

Chromebook (hardware)

📹For those of you who would like more information about your Chomebook watch this video

👍Chromebook Tip Sheets (NTSC)

👍Fixing Washed out Colors on a TA Chromebook (NTSC TS24)

👍C01 Chromebook Battery (NTSC)

👍TS15 - What to do if a Chromebook Cashes (NTSC)

How to Fix a Corrupted Crypto Home - aka Power Wash (version 1, NY2)

😡Corrupted Crypto Home perform a Chromebook System Reset - aka Power Wash (version 2, FL1)

C10 How to Store Acer Chromebooks at End of Tax Season (NTSC)

NTSC Google Chrome OS & Chromebook Videos (NTSC) - some videos may no longer be available

Setting Up a Second Chromebook Monitor (W)

Chrome (software)

TS17 - How to Add Chrome and Access to Your Tax-Aide Account(s) to Your Windows Device (NTSC)

TS18 - How to Add Chrome and Access to Your Tax-Aide Profile(s) to Your Mac Device (NTSC)

Miscellaneous Chromebook Tips (LC)

👍C02 Chromebook Keyboard Shortcuts (NTSC)

Westchester Quickref - Using Chrome Remote Desktop (LC)

G01 Chrome Remote Desktop (NTSC)

📹 Chrome Remote Desktop - NTSC Presentation video

Chrome Remote Desktop - NTSC Presentation

Accounts (Chrome, Google, Link & Learn, TSO)

👍Managing AARP Tax-Aide Accounts and Passwords - password cribsheet

👍C11 Chromebook Accounts, Signing in, Adding and Removing Users (NTSC)

VP01 Change Your Portal Password

VP01 Update Your Portal Email Address

GW01 How to Change Recovery Email and Phone in Google Accounts (NTSC)

📹 How to Change Recovery Email and Phone in Google Accounts - NTSC video

📹 Chromebook Password Reset aka What To Do If You Forgot Your Password - NTSC video

📹 Various Chromebook Videos - NTSC video

Google Drive

Google Shared Drive vs Shared Folder (LC)

Replacing Files on Google Drive (LC)

GW02 How to Move Files From One Google Drive Account to Another (NTSC)

GW03 Giving Google Drive Links Human Readable Names (NTSC)

Google Voice

Westchester Sites Google Voice Accounts (LC)

GV00 Google Voice FAQ's - NTSC

GV02 Intro to Google Voice 2022 - NTSC

GV05 Comprehensive Google Voice Setup - NTSC

📹 How to add an Existing Google Voice Account to your Chromebook - NTSC video

Google Groups

👍TS29 - How to create a personal Google account using your existing personal email address (NTSC)

How to Create a Google Account With Your Current email Address (LC)

Using Google Groups (LC)

Joining Google Groups Using an email Other Than Gmail (LC)

How to associate a non-Google account your existing Google Account(LC)

More About Google Groups (LC) - how to prevent or allow inclusion in groups

Gmail

Encrypting free gmail emails (LC)

Google Meet

GM01 How Share your screen in Google Meet (NTSC)

GM02 Google Meet General Information (NTSC)

GA09 Sharing Premium Account Calendar (NTSC)

GA10 Recording Google Meets - Video File Management (NTSC)

Original/Older Google Meet Documents (AARP)

Network/Routers

🆕Site Daily Setup Procedures – Two Router Configuration (LC)

Follow these instructions - SLOW is better.

🆕Checking the Two Router Tax-Aide Configuration (LC)

Follow these instructions if you think your router setup is not correct.

Network Diagrams - 1 and 2 Router Versions (LC)

C12 Chromebook Connection to a Wireless Network - a Basic Guide - NTSC

Chromebook - How to Forget or Reset a Wi-Fi Connection (LC)

👍Westchester Captive Portal Bypass Procedures - Connecting Routers to a Public WiFi (LC)

Westchester H70 Tenda F3 Router Setup Guide (LC)

Westchester R10 Tenda AC21 Router Setup Guide (LC)

R16 Cudy TR1200 Router Setup Guide (NTSC)

Changing the Tenda AC2100 Model AC21 from WISP to an Ethernet Connection (LC)

⚠️ Printers/Scanners ⚠️

🔥 Westchester Printer Maintenance, Supplies and Troubleshooting (LC)

📲Westchester Printing from Mobile Device Instructions - 3 versions – TY25

Replacing or Resetting the Toner Cartridge (LC)

Resetting the Drum Counter (LC)

📹 Brother HL-L2370DW - Changing the Toner - Brother video

P03 Brother HL-L2370DW Toner Reset Instructions - NTSC

📹 Brother HL-L2370DW - Toner Reset Instructions - GraceWorkz video

P09 Brother HL-2370DW Replacing Cartridge/Drum Procedure - NTSC

📹 Brother HL-L2370DW - Install Drum and Toner - Brother video

📹 Brother HL-L2370DW - How To Reset The Drum Counter - Brother video

📹 Brother HL-L2370DW - How To Clear Paper Jams Like a Pro - Brother video

Chromebook Printer Installation Guide (LC)

👍Connecting to a Brother HL-2370DW Printer using Wi-Fi (NTSC)

P02 Brother HL-L2370DW Printer - Quick Initial Config (NTSC)

Adding a Second Tax-Aide Printer (LC)

Disable Deep Sleep on the Brother Printer (LC)

Brother HL-L2370 DW User's Guide (Brother)

Scanner Info from WD

Other Resources

AARP Technology Library Table of Contents - with links (NTSC)

📂 AARP Portal Library "Blue" Technology Folder ( NTSC)

TaxSlayer Online aka TSO

TaxSlayer VITA/TCE Blog (TSO)

TaxSlayer Pro Online Support Guide (IRS, TaxSlayer)

T03 Setup Guide for TaxSlayer Pro Online (NTSC)

T04 TaxSlayer Software - Transmitting Returns, Handling Rejected Returns, and Reconciling Returns - (NTSC)

Support

MI01 - Technology Trouble Tickets (Zendesk) - NTSC

ZenDesk (formerly OneSupport) Request Escalation (LC)

Westchester Site Tech Review (LC)

Document Source Legend - TA = Tax-Aide NTTC = Portal Red/NTTC Training & Tax Law NTSC = Portal Blue/NTSC Technology Folder IRS = Internal Revenue Service SSA = Social Security Admin

Legend cont'd - TS = TaxSlayer NYS = NY State CT = Connecticut NJ = New Jersey

Legend cont'd - W=Westchester GM=George Morrow LC=Loretta Crew BH=Ben Hunter

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